Shipping Policy - Rossa Lux

At Rossa Lux, we strive to deliver the highest-quality products to your door as quickly and efficiently as possible. Here’s everything you need to know about our shipping process:

Shipping Times:

• Domestic Shipping (USA): We offer shipping within the United States, with orders typically arriving in 7 to 12 business days from the date of shipment.
• International Shipping: For international orders, delivery times will vary depending on the destination country. Typically, international shipments can take 10 to 20 business days.

Shipping Costs:

• Free Shipping: We offer free standard shipping on all orders within the United States for orders over $179.
• Flat Rate Shipping: For orders under the minimum for free shipping, a flat rate of $3.99 to$14.99 will apply.
• International Shipping Fees: Shipping costs for international orders will be calculated at checkout based on the destination.

Order Processing:

• Order Processing Time: All orders are processed within 1-2 business days. Orders placed over the weekend or on holidays will be processed the next business day.
• Tracking Information: Once your order has shipped, you’ll receive a tracking number via email, so you can track your order every step of the way.

Address Accuracy:

Please double-check that your shipping address is correct before completing your purchase. Rossa Lux is not responsible for any delays or issues arising from incorrect addresses.

Delivery Issues:

If your package is lost, damaged, or delayed during transit, please contact us immediately at E-mail:- services.rossalux@gmail.com. We will work with you to resolve the issue as quickly as possible.

Tracking

Once your order has been shipped, you will receive a shipping confirmation email. If you would like to track your order, follow the steps outlined in this email.

Frequently Asked Questions (FAQ)

Ordering & Payment

1. How do I place an order?

You can browse our collection, select your desired items, choose the size and color, and click “Add to Cart.” Then, proceed to checkout and complete your purchase.

2. What payment methods do you accept?

We accept credit/debit cards and PayPal.

3. Can I modify or cancel my order after placing it?

Once an order is placed, it is processed quickly. If you need to modify or cancel it, please contact our customer support within 24 hours.

Shipping & Delivery

4. How long does delivery take?

Delivery times vary based on your location:

• Metro cities: 5-7 business days

• Other areas: 7-12 business days

5. Do you offer international shipping?

Currently, we only ship within [your country]. However, we are working on expanding our delivery services.

6. How can I track my order?

Once your order is shipped, you will receive a tracking link via email or SMS to monitor your shipment in real-time.

Returns & Exchanges

7. What is your return policy?

We accept returns within 7 days of delivery if the item is unworn, unwashed, and in its original condition with tags.

8. How do I initiate a return or exchange?

To request a return or exchange, contact our customer support with your order details. We will guide you through the process.

9. Are there any non-returnable items?

Yes, sale items, innerwear, and personalized/customized products cannot be returned.

Product & Sizing

10. How do I find the right size?

Please refer to our Size Guide available on each product page for accurate measurements. If you need assistance, contact us!

11. Are your products true to size?

Our products follow standard sizing, but for the best fit, check our size chart before purchasing.

Account & Support

12. Do I need to create an account to shop?

No, you can shop as a guest. However, creating an account allows you to track orders and receive exclusive offers.

13. How can I contact customer support?

You can reach us via email at services.rossalux@gmail.com, WhatsApp, or through our contact form on the website.